Privacy Policy

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information

• Full name
• Phone number
• Email address
• Delivery and billing address
• Country of residence
• National identification details (where legally required)
• Account login credentials

1.2 Transaction & Order Information

• Products purchased
• Order values and currencies
• Payment method used (mobile money, bank transfer, cash via authorized agents)
• Proof of payment submitted via WhatsApp or other channels
• Order history and tracking references

1.3 Communication Information

• WhatsApp conversations
• Emails and support messages
• Customer service chats
• Complaints, feedback, and inquiries

1.4 Technical & Usage Information

• IP address
• Device type and browser
• Pages visited on our website
• Time and date of access
• Interaction with tracking and account features

2. How We Use Your Information

We use your personal information strictly for legitimate business purposes, including:

• Creating and managing customer accounts
• Processing and fulfilling orders
• Verifying payments and transactions
• Coordinating logistics, shipping, and delivery
• Updating order tracking and delivery status
• Providing customer support and communication
• Preventing fraud, impersonation, and unauthorized activity
• Improving website performance and user experience
• Complying with legal, regulatory, and customs requirements

We do not sell, rent, or trade your personal information to third parties.

3. Payments & Financial Information

Universal Cart does not store sensitive financial data such as mobile money PINs, banking passwords, or full card details.

Payments are processed through:

• Mobile money platforms
• Bank transfers
• Cash payments to authorized Universal Cart agents

Any proof of payment shared with us is used only for verification, record-keeping, and compliance purposes.

4. Order Tracking & Logistics Data

To fulfill orders, we may share limited and necessary information (such as name, phone number, and delivery address) with:

• Logistics partners
• Warehousing partners
• Local distribution agents

Such information is shared solely for delivery and operational purposes.

5. Data Sharing & Disclosure

We may disclose personal information only in the following circumstances:

5.1 Service Providers

To trusted third parties that assist with:

• Logistics and delivery
• IT infrastructure and hosting
• Payment verification
• Analytics and system security

These parties are contractually required to protect your data.

5.2 Legal & Regulatory Requirements

Where required by law, court order, or government authority, including customs and regulatory compliance.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of the transaction, subject to confidentiality obligations.

6. Data Retention

We retain personal data only for as long as necessary to:

• Provide services
• Fulfill orders
• Comply with legal, accounting, and regulatory obligations

Data may be retained even after account closure where required by law.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Analyze user behavior
• Enhance security and performance

You may control cookies through your browser settings, but disabling cookies may affect some features of the Platform.

8. Data Security

We implement reasonable technical and organizational safeguards to protect personal information, including:

• Secure servers
• Access controls
• Encrypted data storage

However, no system is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Universal Cart operates primarily in Zimbabwe and Zambia, and your data may be transferred, processed, or stored across borders where necessary for service delivery.

Appropriate safeguards are applied to protect your information during such transfers.

10. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data (where legally permissible)
• Withdraw consent for marketing communications

Requests can be submitted to support@universalcart.online.

11. Children’s Privacy

Universal Cart does not knowingly collect personal information from individuals under the age of 18.

Where minors access or use the Platform, such use must be done under the supervision and consent of a parent or legal guardian.

If Universal Cart becomes aware that personal information has been collected from a minor without appropriate parental supervision or consent, such information will be deleted promptly.

12. Third-Party Links

Our Platform may contain links to third-party websites. Universal Cart is not responsible for the privacy practices or content of such websites.

13. Fraud, Impersonation & Unauthorized Platforms

Universal Cart conducts business only through its official website and verified communication channels.

We are not responsible for any losses, damages, or transactions resulting from interactions with:

• Fake websites
• Fraudulent social media accounts
• Impersonators on WhatsApp or other platforms

Customers are responsible for verifying that they are dealing with official Universal Cart channels before making any payments.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Continued use of the Platform constitutes acceptance of the revised policy.