Privacy Policy

A. Information You Provide Directly

• Personal details: name, email address, phone number, delivery and billing address.
• Account details: login credentials and profile information.
• Order details: purchased items, preferences, and transaction history.

B. Information We Collect Automatically

• Device & browser: IP address, device type, OS, browser type.
• Usage data: pages visited, time spent, clicks, referring websites.
• Cookies and tracking tech for analytics, personalization, and ads.

C. Information from Third Parties

• Payment providers (e.g., mobile money or banks).
• Delivery partners for shipment tracking and delivery updates.

1. Order Processing & Fulfillment: Confirm, package, and deliver your purchases.
2. Customer Support: Respond to inquiries and resolve issues.
3. Personalization: Recommend products and improve your shopping experience.
4. Marketing: Send promotional emails, offers, or updates (with your consent).
5. Security & Fraud Prevention: Protect accounts and comply with legal obligations.
6. Analytics & Improvement: Monitor site performance and enhance services.

We do not sell your personal data. We may share your information only with:

• Service Providers: Payment gateways, delivery services, IT support, marketing platforms.
• Legal Authorities: When required by law or to protect our legal rights.
• Business Transfers: In case of a merger, acquisition, or sale of assets.

We use cookies and similar technologies to:

• Keep you signed in.
• Remember your cart and preferences.
• Track analytics to improve the website.

You can manage cookies in your browser settings. Disabling them may affect site functionality.

• Data is stored on secure, encrypted servers.
• We use physical, electronic, and managerial safeguards to protect your information.
• No internet transmission is 100% secure, but we take reasonable steps to protect your data.

Depending on your location, you may have the right to:

• Access, update, or delete your personal data.
• Withdraw consent for marketing communications.
• Request a copy of your data.

To exercise these rights, contact us at support@universalcart.online .

If you access UniversalCart.online from outside Zimbabwe your data may be transferred to and processed in countries where our servers or partners operate. We ensure such transfers comply with applicable data protection laws.

Our services are not intended for children under 18 years old. We do not knowingly collect personal information from minors. If you believe a minor has provided data, contact us immediately for deletion.

We may update this Privacy Policy from time to time. Any changes will be posted here with a new "Last Updated" date. Continued use of the site after changes means you accept the revised policy.