FAQs

Universal Cart is an online shopping platform that allows you to browse, select, and buy products across many categories — from electronics to fashion, home goods, tools, and more — all in one place. We focus on making your shopping experience easy, reliable, and customer-friendly.

Yes. You need an account to add items to your cart, wishlist, and place orders. Creating an account helps us manage your purchases, track orders, and communicate delivery updates.

1. Log in or create an account.
2. Browse products by category or search.
3. Select the currency you want to shop in (USD or ZMW).
4. Add products to the appropriate cart.
5. Proceed to checkout and complete payment.
6. Once payment is confirmed, we process your order.

We accept approved payment options available at checkout, including mobile money and bank transfers. Exact options depend on your location and currency selected.

Delivery times vary based on product type, destination, and logistics conditions. Delivery times shown during checkout are estimates, and actual delivery may differ depending on operations, customs, or local distribution.

After your order is dispatched, a tracking number will appear on your account dashboard. You can use this number on the Universal Cart Tracking page to see your order status and progress.

Yes — subject to eligibility. Refunds and returns are handled according to our Terms & Conditions and are assessed individually. Please note the review process may take time and approval is not automatic.

At the top of the website, there are two currency options (USD or ZMW). You can switch between them at any time to shop in your preferred currency.

The local delivery fee is the cost charged to deliver your product from our warehouse (in Zimbabwe or Zambia) to your town or city. This fee depends on your delivery location.

Log in to your account and go to your user dashboard. You will find an option there to change your password.

Each user has two separate carts:

• A USD cart
• A Kwacha (ZMW) cart

If your order is not immediately visible on your dashboard, please click the Refresh button on your dashboard. In some cases, it may take a few moments for the system to update and display your order. If the order still does not appear after refreshing, please contact our support team for assistance.